How to become a superstar practice manager
1 year ago 516
Careers in medical practice management can be tough, but there are exceptional leaders who can master it all. Learn the key qualities you need for success.
There is a significant opportunity in the U.S. for business-minded professionals to have a rewarding career in healthcare as practice managers.
As in any profession, there are average managers who do an adequate job. And then there are the superstars-the managers who care deeply, work fervently, and deliver results time and time agai
So what sets these managers apart from others? What is the “secret sauce” to getting ahead as a practice manager? Let’s talk about five qualities superstar managers possess.
“Never burn bridges,” says Cornelius, “because strong and healthy relationships are vital to success.” Learning to communicate, listen, and understand others will carry you extraordinarily far in your career.
About the Author
Amy Boyer, MBA, is a consultant with Karen Zupko & Associates, Inc. She has 15 years of experience working with physicians in private practice, hospital-based practice, and academic settings. Boyer specializes in practice operations, revenue cycle, and the use of technology to improve productivity. She frequently advises residents and young surgeons about employment agreements, compensation, and practice start-up issues.
Displaying Empathy and Enthusiasm in Your Medical Practice
Empathy and enthusiasm. Both should be present at your medical practice to boost patient and staff satisfaction.
Empathy and enthusiasm—these two words are major forces when converting your office from medical practice to a place well-known for its outstanding service and staff, as well as taking great medical care of their patients. After all, taking care of patients is more than diagnosing, treating, and prescribing, but should be a well-rounded, customer-centered activity.
A quick vocabulary review: Empathy is demonstrating an understanding of someone else's situation or feelings because you have been in a similar situation yourself. This is not to say that you have to personally be an overworked dad stuck in traffic and late for his appointment, only to get there and realize he doesn't have his wallet. But it means you can demonstrate a sincere understanding because you experienced in your past having not felt well, tired, stressed, and topped it all off with being a little late or forgetting your purse/wallet, or in some way can relate to his issue.
